Nolitours launches its Sun Promotions on all Sun destination packages. This promotion is valid on all new individual bookings made before October 31, 2012, for travel between December 18, 2012 and April 30, 2013.
Applicable to travel between Dec. 18, 2012 and Apr. 30, 2013. Offer does not apply to group bookings, coach tours, cruises and flights. Clients booking by Oct. 31, 2012 can change their original travel date once. Travel can be changed but must be completed by Oct. 31, 2013. Changes to travel dates are subject to hotel and flight availability. If the price for the new travel date is higher, the client must pay the difference. No refund will be given should the price for the new travel date be lower than the original.
*Applicable only on bookings made through travel agents.
**Subject to availability. Not applicable to seat selection made on the air carrier’s website.
***Applicable once and up to 21 days prior departure.
†Change of departure date request must be made directly to the customer’s travel agent.
TERMS AND CONDITIONS: SOUTH 2012-2013 - February 25 update
The purchase of packages, coach tours, flights, cruises, car rentals and hotel rooms (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Nolitours (“TRANSAT”) constitutes a contract between you (the “Customer” or “Customers”) and TRANSAT which includes namely the terms and conditions described hereinafter. Please ensure you carefully read and understand these terms and conditions prior to booking.
DESCRIPTION OF SERVICES AND PRICES
TRANSAT has put forth all necessary efforts to ensure that, on the date of posting, all the information on the present website is accurate. Changes to the Services, descriptions and prices can take place at any time after posting on this website namely to correct errors and omissions or for several reasons beyond the control of TRANSAT. In the event of any discrepancy between the description of the Services or the prices in the Nolitours South 2012-2013 brochure and those on this website (www.nolitours.com), the description of Services and the prices appearing on our website shall prevail.
Please contact your travel agent or visit our website at www.nolitours.com to verify if any such changes or additions have been made prior to booking.
The packages and coach tours described in this website include, unless indicated otherwise, roundtrip airfare from your selected departure city, airport/hotel roundtrip transfers at destination, accommodation for the duration of the stay in accordance with the vacation package and hotel category and plan selected, other services and activities related to such package or coach tour, hotel taxes and service charges (unless otherwise advised) and services of a TRANSAT representative at destination.
The cruises include, unless indicated otherwise, selected shipboard accommodation, onboard meals, most shipboard entertainment and activities.
Car rentals are subject to terms and conditions that will vary in accordance with the car rental company and country of rental. Please review the description of the various car rental services available on this website.
The hotel room includes the accommodation according to the duration, plan and category of room selected and all hotel taxes (unless indicated otherwise).
The Services do not include personal expenses, tips, telecommunication fees as well as any service or activity that are not specifically described on this website. Certain cruise lines may, in certain circumstances, require the payment of a fuel surcharge.
Prices are set based upon the prices of suppliers, the exchange rate, the cost of fuel, taxes and other fees in force at time they are posted on this website. All prices are valid at the time they are posted on this website and are subject to change without notice. Unless indicated otherwise, all prices are quoted in Canadian dollars (CAD $) on a per person basis and include applicable provincial sales tax and the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination (except for Cuba and Honduras), tourist card fee, service fees but exclude the contribution of $2.00 per $1,000 of Services purchased representing the contribution to the Fonds d’indemnisation des clients des agents de voyages applicable to Quebec residents only.
Price reductions resulting from a promotion or a decision by TRANSAT are applicable to new bookings only. TRANSAT also reserves its right to refuse any booking made at an erroneous price.
For Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a fuel surcharge by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be assumed by the Customer; no price increase may occur within 30 days preceding the date on which the Services must be provided.
For Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Services may be increased. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking (and obtain a full refund of the Services) or opt for comparable alternate services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be assumed by the Customer.
Payment for a purchase at a travel agency
Any reservation of Services at a travel agency made more than 45 days prior to the date of departure must be accompanied by a deposit in the amount of:
A deposit of $250 per person is payable at the time of booking for a Royal Caribbean International Grandeur of the Seas cruise and of $400 per person for a Star Clippers Star Flyer cruise.
Unless otherwise indicated, final payment must be received by TRANSAT at least 45 days prior to the date of departure. Reservations made less than 45 days prior to the date of departure must be accompanied by payment in full. Connecting flights, Option Flex fees and insurance premiums are payable in full at the time of booking.
If final payment is not received within the required period, TRANSAT reserves the right to cancel any such reservation and charge cancellation fees without prior notice and without recourse by the Customer. The applicable cancellation fees are described in the change and cancellation fees chart included at the end of the terms and conditions.
With respect to the Star Flyer (Costa Rica itinerary) and Grandeur of the Seas (Colon itinerary) cruises, full and final payment must be received 85 days prior to departure. Final payment dates are subject to change and may vary for certain sailings/itineraries (including holiday sailings), stateroom category/hotel accommodation, promotional fares, groups and cruise line air/sea program.
Payment for a purchase on www.nolitours.com or from TRANSAT’s sales office
Payment in full must be made at the time of booking on www.nolitours.com or with TRANSAT’s sales office for the purchase of Services.
TRANSMISSION OF TRAVEL DOCUMENTS
Airline tickets and other travel documents will only be delivered and made available to the travel agent once TRANSAT has received payment in full for the Services. Reservations made within 7 days or less of the date of departure are automatically assigned for pick-up at the airport or delivered or made available in electronic format. It is the responsibility of the Customer and of the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is accurate and consistent with the reservation.
PAYMENT BY CREDIT CARD
Verbal or written authorization given by the Customer to the travel agent or to TRANSAT for the use of a personal credit card number constitutes a confirmation of the reservation, the acceptance of the terms and conditions and the authorization to pay the deposit and/or the purchase of Services, as the case may be. However, upon request by the travel agent or TRANSAT, the Customer may be required to provide written confirmation that the credit card may be used without signature.
Unless indicated otherwise, the following promotions are offered in connection with the purchase of Services: “OUR SUN PROMOTIONS” applies to new individual bookings only of packages described on this website (excluding groups, cruises, flights, Florida packages and Sandals and Beaches Resorts packages) made by Oct. 31, 2012 for travel between Dec. 19, 2012 and Apr. 30, 2013. The amount of deposit required will vary in accordance with the booking date (up to Aug. 31, 2012: $50 per person, from Sept. 1-30, 2012: $100 per person and from Oct. 1-31, 2012: $150 per person). In case of a purchase through this website or through TRANSAT’s sales office, full payment is required at the time of reservation and the terms of deposit described in the preceding sentence do not apply. Free basic aircraft seat selection is offered to Customers having booked an eligible package before Sept. 1, 2012 but may not be made directly on the air carrier’s web site. Customers who have reserved a package by Oct. 31, 2012 are allowed one change of departure date within the delays set out in the promotion and must travel by Oct. 31, 2013, subject to the availability at a later date of flight services and the hotel originally booked. Any price differential resulting from the selection of a new departure date must be paid by the Customer at the time of the change and no reimbursement will be provided if the price of the package at the new departure date is lower than the original price of the booking. Any change of departure date request must be made directly to the Customer’s travel agent and be received by TRANSAT within the timelines set out in the promotion, failing which the Customer’s package will be deemed cancelled and the cancellation fees stated in these terms and conditions will apply. If the Customer’s travel agent is unavailable or if the reservation was made on the www.nolitours.com website or through TRANSAT’s sales office, the Customer may make a change of departure date request by contacting TRANSAT at 1-866-556-3948 (Monday to Friday between 9am and 11pm (EST) and Saturday and Sunday from 9 am to 9 pm (EST)). Customers who request a change of departure date and do not travel by Oct. 31, 2013 will be deemed to have cancelled their package and the cancellation fees stated in these terms and conditions will apply. Our Best Price Guarantee is applicable to the same package as the one which was originally booked and must be available at the time such Guarantee is invoked by the Customer. Maximum savings is $400 per adult ($200 per child). This Guarantee may only be applied once to a booking. If the Customer’s request is approved, the rate on the original booking will be adjusted and final payment will be due at that time or a reimbursement will be made by TRANSAT to the Customer if full payment was made. This Guarantee is not valid within 21 days of departure. This promotion is not applicable to a package booked further to a change of departure date;
“SAVE ALL SEASON LONG” applies to the price of a package advertised on this website when the Customer books and pays up to 35 days before departure; “BOOK EARLY AND SAVE” applies to new individual bookings only and to the price of a package when the Customer books and pays by the final date indicated on the hotel or cruise description; “FREE WEDDING AND/OR HONEYMOON” where conditions and gifts may vary from one hotel to another and some restrictions may apply. Honeymoon Package: To be eligible for a honeymoon package, newlyweds must advise their travel agent at the time of booking and present upon arrival at the hotel their proof of marriage, dated within the last month. For more information, contact your travel agent.
These promotions as well as any other promotion that may be announced by TRANSAT during the season may not be combined and apply only to the packages and hotels described on this website and are subject to any applicable restriction. TRANSAT reserves the right to modify the conditions or withdraw any promotion at any time without notice. Unless otherwise indicated, the “SAVE ALL SEASON LONG” and “BOOK EARLY AND SAVE” are based on double occupancy.
FLIGHTS AND AIR, SEA AND GROUND TRANSPORTATION
Unless otherwise indicated, all flights are operated by Air Transat and/or CanJet Airlines.
Changes: Flights offered by TRANSAT are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.
Schedule Check and Connecting Flights: Flight schedules, even when they appear on an airline ticket, are subject to change without notice. These flight schedules may be altered or affected by various circumstances over which the air carrier or TRANSAT has no control. Any Customer having purchased a package or a flight with TRANSAT is entirely responsible for verifying the flight schedule with the air carrier and/or TRANSAT’s representative during the 24-hour period immediately prior to the departure and the return date. TRANSAT undertakes to notify Customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure time or in case of cancellation of a flight. Customers, who book connecting flights, have the responsibility to allow themselves sufficient time to make the connection. TRANSAT will not be liable for any change of schedule or a missed flight connection, including any additional costs incurred and special, incidental or consequential damages (including namely the loss of revenues or salary and the loss of vacation days) arising from the foregoing.
Airport Check-In: It is recommended that Customers arrive at the airport check-in counter at least 3 hours prior to departure, failing which their reservation may be cancelled and their seat assigned to another customer, with no right of recourse.
Seat Assignment: Unless pre-assigned, air seating is conducted by staff at the air carrier’s check-in counter. If in the event of the loss or unavailability of confirmed Club class seats with Air Transat or similar upgrade with another air carrier further to the change of air carrier, aircraft type or flight consolidation, refund by TRANSAT of the amount paid for Club class service or similar upgrade shall be deemed a complete and final settlement.
Baggage: Air carriers have individual rules and regulations with respect to baggage weight, size and number. Customers must consult their travel agent or air carrier for applicable restrictions.
Other Applicable Conditions and Limitation of Liability of the Air Carrier: Air transportation and claims relating to the loss of and damage to baggage are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and baggage check and are subject to all applicable government regulations that establish the limit of the air carrier’s liability. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier’s general terms and conditions of carriage are not subject to additional public notice and are legally binding. Unused portions of tickets may not be used for travel on other flights and are not subject to refund at any time.
Refusal to Transport – Removal of Customer: TRANSAT shall not be liable for refusal by itself or the air carrier to transport Customers in one of the following circumstances: failure of the Customer to present himself/herself for an outbound flight (no show), for safety reasons, invalid, missing or improper travel documentation, to prevent the violation of any applicable law or to prevent any hazard or risk to such Customer, to any other person or property, or to the flight.
This section also applies, with such applicable modifications as the circumstances may require, to maritime transportation (ships and ferries) and ground transportation.
Air navigation orders adopted by Transport Canada allow infants under 2 years old (at date of completion of travel) to travel free of charge (subject to the purchase of a tourist card for certain destinations), provided they do not occupy a seat. A flight reservation must be made and no meal service is provided. Please consult the air carrier to inquire about the conditions and fees applicable to the transportation of unaccompanied minors.
For cruises, a Customer under the age of 21 (18 for Star Clippers) must be accompanied by a parent or a legal guardian of at least 25 years of age in the same or a connecting stateroom. Infants must be at least 6 months old at the time of sailing (12 months old for selected sailings).
TRANSAT highly recommends the purchase of travel insurance covering unexpected events that can occur when travelling abroad, namely medical and hospital expenses, trip cancellation or baggage loss. Consult your travel agent or the www.nolitours.com website for more information.
A valid Canadian passport is the only reliable and universally accepted evidence of Canadian citizenship and is required to travel outside of Canada everywhere and at any time. Certain countries require that the passport be valid for 6 months beyond the date of return to Canada. It is the full responsibility of the Customers to obtain at their own expense all necessary travel documents required by all relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling.
The Customer is responsible for checking which documents are required, and must have the necessary documents in hand prior to departure. A Customer that fails to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. TRANSAT shall not be liable for any aid or information given by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given orally, in writing or otherwise, or for the consequences suffered by any Customer resulting from failure to obtain such documents or to comply with such laws.
Some events are part of normal unpleasant occurrences which can happen when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that TRANSAT cannot be held responsible for any damages owing to such occurrences.
Living Standards: Customers are asked to bear in mind and accept that living standards, religion, sanitary conditions, local practices and the political system at the destination, and the conditions with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.
Service Disruptions: Some services including water, electricity, air-conditioning, security, pools, beverages and other services or benefits may be suspended or interrupted partially or completely during the Customer’s stay. Likewise, depending on the occupancy rate of hotels, à la carte dining may be replaced by buffet dining or vice-versa.
Food, Water and Beverages: The food, water and beverages served abroad may not be up to North American standards and therefore may be the cause of health problems or illness. Accordingly, TRANSAT cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.
Social and Sports Activities: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels or cruises and included in packages, are offered free of charge and, as such, do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the Customer’s stay without notice.
Insects: Insect life thrives in certain climates and makes no distinction between budget, intermediate or higher-priced hotel accommodations.
Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of TRANSAT, every reasonable effort will be deployed to promptly notify Customers, however, it cannot be held accountable for any inconvenience caused to them.
Holidays, School Breaks, Elections and Conventions: A Customer may be subject to certain inconveniences, such as cancellation or unavailability of some services, when travelling during periods designated as school breaks, other holidays, elections or conventions. Given these periods vary according to country and relevant authorities, it is practically impossible for TRANSAT to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.
ROOM AND CABIN ALLOCATION
Hoteliers and cruise lines are solely responsible for room/cabin allocation, in accordance with the category reserved by the Customer. TRANSAT has no responsibility with respect to the location, decor and furnishings and type of bed in the room or cabin which may vary in accordance with the location of the room on the hotel premises or the cabin on the ship. Should a Customer choose to alter the room/cabin category upon arrival at destination, these changes may be made subject to availability and payment of additional fees. Please contact your TRANSAT representative at destination for any hotel room change or the Guest Relations Services Office on the ship for any cabin change.
CHECK-IN AND CHECK-OUT CONDITIONS
The Customer acknowledges and accepts that hoteliers, in accordance with international standards, request that occupants check in between noon and 3 PM and check out by noon on the scheduled day of departure or by noon on the day immediately preceding an early night departure. The hotel will advise the Customer of the check-out time at the time of the check-in at the hotel. Whenever meals and/or drinks are included in the package, a Customer is eligible for these services from the time of check-in until the time of check-out.
CUSTOMERS REQUIRING CARE AND ASSISTANCE WHILE TRAVELLING
Customers requiring special care, assistance, attention or treatment must advise TRANSAT and the air carrier of any and all specific needs at the time of booking, in order to arrange air transportation, hotel, cruise and coach tour accommodations.
CHANGES TO TRAVEL SERVICES BY TRANSAT
If Services are no longer available prior to the departure of the Customer or after arrival at destination, TRANSAT reserves the right to replace them with comparable Services, or, alternatively, to cancel them. If the replacement Services are of lesser value, the liability of TRANSAT shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services purchased and that of the replacement Services. The Customer will be entitled to refuse such replacements if they occur prior to departure. In such a case and in the event of a cancellation, the liability of TRANSAT shall be limited to the reimbursement of the price of Services paid by the Customer.
Itineraries and times described on this website should be used solely as an indication and are subject to change. The ship, itinerary, tour, accommodation or means of transportation are subject to change without notice. The cruise line, local tour operator and guide reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against TRANSAT.
CHANGES AND CANCELLATION BY THE CUSTOMER
In certain circumstances, TRANSAT will allow that a change be made to the reservation by the Customer. If such change is not allowed, the cancellation fees for the Services will apply. Please consult the change and cancellation fees chart at the end of the terms and conditions.
Statement to the Travel Agent or to TRANSAT: Customers are responsible for advising their travel agent or TRANSAT, as the case may be, of their intentions, expectations and needs, as they relate to the proposed travel, before the reservation is completed.
Health: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication, and that they must carry such medication in their hand baggage at all times. Customers must also consult competent medical authorities prior to departure about preventive medical measures to be taken as regards to the countries to be visited. It is the responsibility of the Customers to ensure that they are fit to travel. Certain coach tours can be strenuous, please inquire prior to booking.
Pregnancy: The cruise lines will not accept Customers who will have entered their 24th week of pregnancy by the time travel concludes. The air carrier may also refuse pregnant Customers for whom air travel may involve a risk to themselves or their unborn children. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please ask your travel agent, the air carrier or the cruise line for their policy in this regard.
Sports and Activities: Descriptions of sports and other activities contained on this website are provided for information purposes only and are not meant to incite the Customers in any way to participate in them. TRANSAT cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which the Customers participate of their own free will and initiative.
TRANSAT shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, due to:
EXCLUSION OF LIABILITY
TRANSAT makes arrangements with air carriers, cruise lines, hotels, local tour operators and other independent parties to provide the Customer with Services. Although TRANSAT takes care in selecting its service providers, it does not have any control over them and cannot be held responsible for their actions, omissions, fault or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the service providers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements.
The Customer may want to participate in excursions, optional tours and activities (collectively, the “excursions”) that may be offered for an additional fee by TRANSAT on behalf of local suppliers. These excursions are purchased at the Customer’s sole risk, and TRANSAT shall not be held liable for the quality or safety of such excursions that are organized and conducted by a third party supplier according to security standards and norms that may differ from those in the country of origin of the Customer. Any written or oral contract and representation for such excursions shall be deemed to have been made between the Customer and the supplier of such excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury. TRANSAT shall not be liable in any manner for any complaints or claims that may arise as a result of participation in any such excursions.
TRANSAT protects the confidentiality of the personal information of its customers in accordance with applicable laws.
COMMENTS AND CLAIMS
At destination, a Customer must contact the TRANSAT representative to get assistance to remedy any problem without delay. When the Services do not include the service of a TRANSAT representative, the Customer must contact the local representative, the tour guide, the hotel manager, the onboard purser or TRANSAT directly at the following e-mail address: firstname.lastname@example.org. If a problem cannot be resolved or dealt with immediately, the Customer is requested to forward its comments or claim in writing to its travel agent or to TRANSAT within 30 days from the date of return.
This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.
CHANGE AND CANCELLATION FEES
This chart sets out the various change and cancellation fees payable per person with respect to Services reserved. The fees apply to each change requested by the Customer and are cumulative. The changes with an asterisk (*) are subject to the prior approval of the suppliers and the Customer will pay any price difference for the Services between the date of reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change).
Packages, Coach Tours and Hotel Room – Number of days (or hours) prior to departure
Type of change
46 days +
45 to 22 days
21 to 15 days
14 to 8 days
7 to 1 day(s)
Less than 24 hours
Name change/Passenger change (package and coach tour)1
Change of departure date, hotel or destination
Change of category of room
$50* (per room)
Change to room occupancy2
Any other change
Consult your travel agent
Cancellation – Package or coach tour
50% of total cost
100% of total cost
Cancellation – Hotel room only
1 One Name change/Passenger change is allowed per reservation.
2 In case of a change of occupancy in a room, any price difference will be borne by the customer(s) who will occupy the room further to such change.
Flight - Number of days (or hours) prior to departure
7 to 3 days
Less than 72 hours
Name change/Passenger change
Change of flight, departure date or destination
$50* (per segment)
Any other change
Cancellation – Flight
Cruises on the Star Flyer (Costa Rica) and Grandeur of the Seas (Colon)3 – Number of days prior to departure
Type of change
119 to 75 days
74 to 60 days
59 to 30 days
29 days or less
Cancellation - Star Flyer Cruise
75% of total cost
74 to 57 days
56 to 29 days
28 to 15 days
14 days or less
Cancellation - Grandeur of the Seas Cruise
75% of total cost
100% of total cost
3 Cancellation fees may vary for cruises purchased in conjunction with other air carriers. Please consult your travel agent.
Car Rentals4 - Number of days (or hours) prior to departure
1 day +
Less than 24 hours
Cancellation – Car rental
The applicable cancellation fees are sent by the car rental company.
4 The applicable terms and conditions and fees are set by the car rental company and may vary.
Terms and Conditions as of February 25, 2013
Transat Tours Canada inc. is registered as a travel agent in Quebec (Reg. no. 754241), a travel wholesaler in Ontario (Reg. no. 50009486) and a travel agent/wholesaler in British Columbia (Reg. 2454) with offices at Place du Parc, 300 Léo-Pariseau Street, Suite 500, Montreal, Quebec H2X 4C2 • 191 The West Mall, Suite 800, Etobicoke, Ontario, M9C 5K8 • 555 West Hastings Street, Suite 950, Vancouver, British Columbia, V6B 4N5.
The Option Flex program (“Option Flex”) is available at a cost of $49 per person. It must be purchased on the day of booking and is non-refundable. Option Flex is offered by Transat Tours Canada Inc. (“TRANSAT”) to Customers purchasing packages described on www.nolitours.com or in the Nolitours South 2012-2013 brochure only and is not available for group bookings, cruises, flights, hotel rooms, Florida packages, or Sandals and Beaches Resorts packages. If Option Flex is purchased at the time of booking, the Customer will be afforded the flexibility to make a change (as described below) or a cancellation to the booking and TRANSAT will waive any right it may have, where applicable, to increase the price of the package after the booking date on account of a new fuel or exchange rate surcharge.
A Customer may benefit only from one change or cancellation under Option Flex. Any change or cancellation request must be made directly to the Customer’s travel agent and be received by TRANSAT at least 3 hours prior to departure, and in the case of a name change/passenger change, at least 7 days prior to departure. If the Customer’s travel agent is unavailable or in the case of a reservation made on www.nolitours.com or through TRANSAT’s sales office, the Customer may make a change or cancellation request by contacting TRANSAT at 1-866-556-3948 (Monday to Friday between 9am and 11pm (EST) and Saturday and Sunday from 9am to 9pm (EST)). The date of the change or cancellation will be deemed to be the date on which such a request is received by TRANSAT. A change and/or cancellation request not received by TRANSAT within these timelines will not be accepted and the cancellation fees described in the Change and Cancellation Fees chart of the general terms and conditions will apply if the Customer does not travel. After a change or a cancellation has been allowed, the Customer must repurchase Option Flex in order to benefit from it for any future travel.
The following changes are available under Option Flex: a) name change/passenger change; b) change of departure date, hotel or destination; c) change of category of room; or d) change to room occupancy.
Some types of change are subject to availability. If TRANSAT is not able to provide the requested change prior to departure, it may submit to the Customer alternate solutions; if such alternate solutions are not acceptable to the Customer or if none are offered by TRANSAT prior to the scheduled departure date, the Customer will have the option to change the departure date and destination and select a new NOLITOURS package or cancel the booking as described herein. In the event of a change of departure date, hotel or destination, the Customer must select a new NOLITOURS package with his/her travel agent or the TRANSAT sales office, in the case of a purchase on www.nolitours.com or through TRANSAT’s sales office, and travel by April 30, 2013.
Any price differential resulting from any change or the selection of a new package must be paid by the Customer (and in the case of a change in room occupancy, by the Customer(s) who will occupy the room further to such change) and no reimbursement will be provided if further to such change the price of the package or of the hotel room included in it is lower than the original price of the booking.
In the case of a name change/passenger change, the total amount of the package must be paid on the date of the change and the new passenger will have to provide any identification required by TRANSAT and a written consent signed by both the original and the new passenger confirming such transfer of package.
In case of a cancellation, a full refund of the Customer’s package in the original mode of payment and/or Option Flex Credits will be provided in accordance with the terms stated below within a period of approximately 15 days. If, as part of the refund Option Flex Credits are provided, they will be credited to the Customer’s account with his/her travel agent or with TRANSAT in the case of a purchase on www.nolitours.com or through TRANSAT’s sales office and may be used for the future purchase of any NOLITOURS travel products sold by one of the latter. The Option Flex Credits are valid and may be used for travel prior to April 30, 2014 only, and are non-transferable and non-refundable.
The Option Flex program is not a travel insurance policy and does not replace such insurance coverage which should be purchased prior to departure.
Transat Tours Canada Inc. (“Transat Tours Canada) - General Terms and Conditions
Transat Tours Canada is a member of Transat A.T. Inc. and manages the operation of this Web site as well as invoicing. Please make sure you have read and understood these general terms and conditions of Transat Tours Canada.
1. Responsibility of Transat Tours Canada
Transat Tours Canada has the same responsibilities as a travel agent; as such, it offers information on flights and vacation packages, as provided by its third-party suppliers.
Transat Tours Canada makes every effort to ensure the accuracy of information provided on this Web site.
Transat Tours Canada's sole objective is to assist customers in verifying availability of travel products and services and in making reservations and purchases in due form.
After you have completed your reservation on the Web site, you will immediately receive an invoice from Transat Tours Canada and Transat Tours Canada will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions of Transat Tours Canada.
2. User's responsibility
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.
You also agree that all information supplied by you and members of your family is true and accurate.
A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent traveling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not traveling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, see www.voyage.gc.ca. If you have questions regarding required travel documents, contact Transat Tours Canada.
Restrictions to personal and non-commercial use
3. Confidentiality and privacy
Respect of our customers' privacy is of utmost concern to Transat Tours Canada. We never sell the names of individual customers or any other information drawn from their personal profiles to third parties, and have no intention whatsoever of modifying this practice in the future. All direct communication between you and Transat Tours Canada (whether by e-mail, facsimile, telephone or postal mail) remains confidential. We respect your privacy and will continue to do so. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Transat Tours Canada, we are required to transmit such information (including your name and address) about you and your purchase to the tour operator, air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Transat Tours Canada makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Transat Tours Canada may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
Transat Tours Canada will not send you unsolicited information. Should you subscribe to one of our programs, you will receive information from us only according to the agreed-upon terms and conditions.
4. Payment methods
Residents of Canada and the United States may pay online or by telephone using Visa, American Express or MasterCard credit cards.
The travel products and services you reserve must be fully paid at the time of reservation. Your credit card account will be debited and you will be informed of that transaction by means of the invoice transmitted to you at the time of reservation.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Reservation of travel services constitutes a contract between the customer and Transat Tours Canada Inc.
Prices are quoted in Canadian dollars (CAN$), unless otherwise indicated, and are based upon the prices of service providers, the exchange rate, the cost of fuel, taxes and other fees in force at time of preparation of the present brochure. All prices are subject to change without notice. Price reductions are applicable to new bookings only.
For Travel Services booked through a travel agent licensed in Quebec, prices may be increased in the event of the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the services are provided has increase by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Quebec sales tax or Canada’s goods and services tax, is equal or greater than 7% of the price of the services, the customer may choose between full and immediate reimbursement of the services or the provision of similar services of the same price otherwise the difference in price shall be assumed by the client; no price increase may occur within 30 days preceding the date on which the services must be provided.
For Travel Services booked through a travel agent registered in Ontario, except if paid in full, the total price of the Travel Services may be increased. If the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than seven per cent (7%), the customer has the right to cancel the contract and obtain a full refund or opt for comparable alternate Travel Services acceptable to the customer, as long as the price of the product corresponds to the price of the original product, otherwise the difference in price shall be assumed by the client.
For flights to and from the United States, Transat Tours Canada guarantees that the price of your flight or vacation package will not increase for any reason (with the exception of government imposed taxes or fees) once full payment has been received by Transat Tours Canada.
If you are a resident of Québec, an amount of $2 ($3.50 for purchases before April 1, 2012) per $1,000 of purchased travel services, representing your contribution to the Fonds d'indemnisation des clients des agents de voyages, will be added to your invoice.
Management and invoicing of your reservation is performed by Transat Tours Canada
5. Delivery of documents
After you have reserved your trip on the Web site, Transat Tours Canada will immediately send you an invoice confirming your purchase and providing details of your itinerary. This invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. If you have purchased insurance, you will receive the insurance contract by mail. You will receive a booklet containing all details of the various coverage, along with a personalized card that you must keep with you at all times during your trip.
You may choose one of the following two options for receipt of your travel documents:
Note that you may choose option 1 only if you make your reservation more than fourteen (14) days before departure. In such case, your travel documents will be sent to you within two weeks of the departure date. If you make your reservation fourteen (14) days or less before departure, the only possible mode of travel document delivery is option 2.
For any purchase made by a resident of Canada, Transat Tours Canada offers purchase of travel insurance, including trip cancellation insurance and out-of province health insurance. You acknowledge that Transat Tours Canada makes this insurance available in good faith and that you are fully responsible for your decisions in regard to insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).
Once you have made a reservation, you may purchase travel insurance within 48 days of the purchase of your trip by contacting Transat Tours Canada by phone. You may also increase the coverage of the insurance you purchased within 48 hours of your purchase of insurance by contacting Transat Tours Canada. If you decide to cancel the insurance you purchased through Transat Tours Canada, you must advise us within 10 days following the purchase of the latter.
In event of any situation justifying an insurance claim, the customer must contact Transat Tours Canada as soon as possible.
For any purchase made by a resident of the United States, purchase of insurance must be made through a local insurance provider.
7. Customer advisory
Outside Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.
If you have any questions regarding your online reservation, please contact Transat Tours Canada.
Transat Tours Canada holds a Québec retail travel agent licence (No. 754241); its offices are located at Place du Parc, 300 Léo-Pariseau St., Suite 300, Montréal, Québec H2X 4C2.
-2010- Revised April 2, 2012.
1. The importance of the right to privacy.
Transat takes the privacy rights of individuals very seriously and, in this respect, takes all measures possible to ensure the protection of the personal information that we collect in providing our services. Transat may be required to exchange personal information with third parties on individuals for the purpose of administering customer accounts and files. Transat and such third parties may also exchange information on individuals that is not of a sensitive nature regarding their preferences for the purpose of offering and providing quality benefits, products, goods, and services in an efficient manner. Nevertheless, Transat will not collect, use, or disclose any personal information on an individual without his or her consent, unless compelled to do so by statute or regulation. In this regard, our primary concern is the trust that individuals place in our safeguarding the privacy of their personal information.
The purpose of this Policy is to outline our commitment regarding the protection of privacy as well as the rules we intend to follow when we collect, retain, use, or disclose personal information.
Our Policy has been formulated to satisfy and indeed, even to exceed the requirements of privacy legislation in force in Canada, specifically the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, various provincial laws regarding privacy protection, the Principles set out in the National Standard of Canada for the Protection of Personal Information (CAN/CSA-Q830-96), as well as any applicable regulations (hereinafter the "Law"). We also undertake to constantly re-assess our rules of practice and our procedures in this area and to take into account the comments of any individuals.
In order to better understand and meet the expectations of individuals regarding the protection of personal information, Transat has designated a member of senior management to act as Director, Protection of Personal Information (hereinafter "the Director"). Any person may contact the Director in order to share comments, request access to any personal information that we may have on him or her, request that corrections be made to the information, or to file a complaint. The Director shall conduct a consistent review of Transat practices and procedures to ensure compliance with this Policy and to meet customer expectations in this respect.
2. Transat's undertakings
3. Transat's Rules regarding the Protection of Personal Information.
Welcome to this website (“Site”), property of Transat Tours Canada Inc., operating as Air Transat, Vacances Transat, Transat Holidays and Nolitours (“TTC”). This Site allows you to access information on the various travel services offered by TTC. You will find below the Terms and Conditions of Use of this Site (the “Terms and Conditions of Use”), which constitute a contract between you and TTC regarding access to and use of this Site. Please read the Terms and Conditions of Use of this Site carefully before using it.
By browsing or using this Site, you agree to be bound by these Terms and Conditions of Use. If you do not wish to accept the Terms and Conditions of Use, please stop using this Site.
TTC reserves the right to terminate the Terms and Conditions of Use and/or your right to use the Site, at any time, without cause and without prior notice, at its sole discretion. TTC also reserves the right to seek all remedies available at law, as needed, in case of a breach of the Terms and Conditions of Use of this Site by a user.
The Terms and Conditions of Use may be amended at any time by TTC at its sole discretion, without prior notice.
For the purposes of use of this Site, you warrant and represent that: i) you are at least eighteen years of age and you will supervise any minor or any third party who use your computer or any other electronic device and/or your name or your account to access this Site; ii) you have the legal capacity to enter into a contract and you will meet the financial obligations related to the purchase of travel services on this Site; iii) you will use this Site in accordance with the Terms and Conditions of Use; iv) you will use this Site only to purchase travel services for yourself or for third parties who have duly authorized you for these purposes; v) all the information provided to TTC through this Site regarding you and any third party, including any personal information, is true, accurate and complete and you have the authority or you have obtained the third party’s consent to enter, edit, add and delete such information on this Site.
All texts, images, photographs, information, audio clips, video clips, software and codes available on this Site, including the presentation of the Content and the Customer Content (defined below) (the “Content”), are protected by Canadian and foreign laws, including copyright laws, and belong to TTC, its affiliates or its licensors. TTC grants you a non-exclusive, non-transferable licence to use and display this Site and its Content on your computer or any other electronic device, solely for personal and non-commercial use, and to make one copy, for backup or hard copy purposes, on condition that you do not alter the Content and that you retain the copyright notices.
The modification, reproduction, distribution, transmission, dissemination, representation, networking, marketing, publication, licensing, public performance, downloading, creation of derivative works, internet posting, sale or any exploitation of this Site and its Content are prohibited.
All the software integrated into or included on this Site, including all files and/or images contained in or generated by such software, is protected by copyright and may be protected by other rights as well. Such software belongs to TTC, its affiliates or its licensors.
You may not: (i) use, reproduce, modify, adapt, translate, download or transmit the software, in whole or in part; (ii) sell, lease, rent, licence or transfer the software or otherwise allow access thereto; (iii) alter, remove or cover any trademark or notice of ownership included in the software; and/or (iv) decompile, disassemble, decrypt, extract or reverse-engineer this Site and its components, including, without limitation, the software, or assist anyone to do so.
You acknowledge that you do not hold any right, title, interest or licence to or in the software integrated into this Site or that may be downloaded from this Site.
Registration on the Site
Some parts of this Site require registration. If you opt to register for this part of the Site, you undertake to provide true and up-to-date information regarding yourself, as required by the registration process, and to update this information promptly to ensure that it remains accurate and complete. You acknowledge that you are responsible for (i) maintaining the confidentiality of the passwords you choose or that are assigned to you following your registration; (ii) any activity carried on under your user name or under your password; and (iii) exiting your account at the end of each session. Moreover, you undertake to notify TTC of any unauthorized use of your user name or your password. If you fail to comply with the obligations set out in this clause, TTC will not be liable for any resulting losses or damages.
This Site offers you functions that allow you to submit messages, comments, data, texts, software, music, sounds, photographs, images, videos and other materials (“Customer Content”) to TTC and to interact with TTC, its employees and agents, and other users of this Site.
When you submit your Customer Content to TTC for posting on this Site, you grant TTC an unrestricted, irrevocable, non-exclusive, perpetual and royalty-free worldwide license: (i) to use, reproduce, store, adapt, translate, modify, create derivative works from, transmit, distribute, publicly perform or display your Customer Content for any purpose whatsoever; and (ii) a sublicence to third parties who have access to the Site for the unlimited right to exercise one of the aforesaid rights. In addition to the granting of the above licence, you hereby (i) agree to waive all moral rights to the Customer Content in favour of TTC; (ii) consent to your name, address and email appearing for your Customer Content, where applicable, and to the disclosure and/or display of such information; (iii) acknowledge and agree that TTC cannot be held liable for any loss, corruption or damage to your Customer Content; and (iv) acknowledge and agree that the Customer Content you provide for display on the Site or that you submit to TTC will be considered non-confidential. Moreover, TTC will have the right, but not the obligation, to use, without any compensation, any idea, any concept, or any know-how revealed in the Customer Content, for any purpose whatsoever, including the development and marketing of new services.
By submitting your Customer Content to TTC, you represent and warrant to TTC that: (i) your Customer Content is original; (ii) the Customer Content does not infringe any intellectual property right; (iii) you are the sole holder of all the intellectual property rights to the Customer Content or, as the case may be, you have obtained the holder’s written permission to submit the Customer Content; (iv) the Customer Content does not contain any defamatory comment or any obscenity and does not violate a third party’s privacy or publicity rights.
Hyperlinks to Third-Party Sites
This Site contains hyperlinks to third-party sites (the “Third-Party Sites”) which cause you to exit the Site and which do not belong to TTC. TTC provides these hyperlinks for your convenience. The Third-Party Sites are not under TTC’s control and the hyperlinks shall not be interpreted as an approval or an endorsement of their Content by TTC. TTC is not responsible for the content of the Third-Party Sites, the links contained thereon or the changes or updates thereto, and TTC offers no warranty in this regard.
Limitation of Liability
This Site and its Content are provided “as is”. You use this Site at your own risk. TTC makes no representation or warranty regarding this Site and its Content, including, without limitation, any warranties pertaining to (i) the merchantability or fitness for a particular purpose of the Content or the non-infringement of intellectual property rights; (ii) the safe, uninterrupted or error-free operation of this Site; iii) this Site meeting your needs and expectations; (iv) the accuracy, completeness, reliability or relevance of this Site and its Content; (v) the correction of defects or errors on this Site; (vi) the absence of viruses or harmful elements on this Site.
TTC, its affiliates and their directors, employees and AGENTS may not be held liable in any circumstances for damages of any nature, WHETHER indirect, special, consequential or incidental, resulting directly or indirectly from the use or performance of thIS site or the content thereoF or of any site which you access via thIS site.
TTC, its affiliates and their directors, employees and AGENTS DISCLAIM all liability for the acts, omissions or conduct of any third-party user of thIS Site or of any advertiser or sponsor of thIS Site (“Third-Party Users”) and may in no case be held liable for any LOSS OR DAMAGE (including, WITHOUT LIMITATION, special, indirect, consequential or incidental damages) or costs arising in any manner (I) from the acts, omissions or conduct of a Third-Party User; and (II) from the use of or inability to use any software, Content or services of a Site or offered through another site linked to thIS Site.
You agree to defend, indemnify and hold harmless TTC, its affiliates and their respective directors, employees, agents, licensees, successors and assigns, from and against any and all claims, demands, liabilities, costs or expenses of any nature whatsoever, including, without limitation, the legal fees and expenses resulting directly or indirectly from: (i) any breach by you of the Terms and Conditions of Use; (ii) your browsing or use of the Site or any site to which this Site is or may be linked from time to time, or your inability to do so; (iii) your use of or reliance upon publications, communications, distributions or downloads of any nature through this Site; and/or iv) your violation of any applicable legislation or regulations.
Transactions with TTC
In the event that you purchase travel services on the Site, you must provide complete and accurate personal information. TTC reserves the right to accept or reject your booking, at its sole discretion, at any time following the receipt of such booking. You acknowledge that the price of the travel services posted on this Site may change without notice and that the travel services are conditional upon availability at the time of purchase.
TTC reserves the right to change the prices of the travel services offered without prior notice in order to rectify them, including as a result of a computer or data-entry error, and to reject, rectify or cancel a booking or purchase by a user of this Site of travel services at an erroneous price, without incurring any liability.
Your purchase of travel services on this Site is governed by TTC’s general conditions as stated thereon and by the applicable tariff of the air carrier providing the air travel service.
NOLITOURS, AIR TRANSAT, VACANCES TRANSAT, TRANSAT HOLIDAYS, LA ZONE BRANCHÉE, THE IT ZONE, CLUB AND ITS DRAWING, OPTION PLUS, AIR TRANSAT KIDS CLUB ENFANTS AND DRAWING, TRANSAT, THE TRANSAT STAR AND THE TRANSAT MOSAIC are trademarks of Transat A.T. Inc. used under licence by TTC. Other names, words, titles, phrases, logos, drawings, graphics, icons and trademarks displayed on this Site may be registered or unregistered trademarks of TTC or third parties or used under licence by TTC. You may not use any trademark appearing on this Site without the written permission of Transat A.T. Inc. or the holder of the rights to such trademark.
Your use of this Site and the Terms and Conditions of Use are governed by the laws of the Province of Québec and the laws of Canada, regardless of any conflict of laws principles. You hereby acknowledge that any dispute regarding your use of this Site or the Terms and Conditions of Use will be submitted to the jurisdiction of the courts sitting in the judicial district of Montreal, Province of Quebec.
© Transat Tours Canada Inc.
In accordance with the article 9.3 of the European regulations, please find hereafter the list of airline companies banned within the European territory.