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The Sandos Playacar Beach Experience Resort Hotel in Riviera Maya is located on a stunning beach in the Playacar complexe, a short distance from Playa del Carmen, approximately 60 km from the cancun airport.
Hotel details
Minimum age
  • Some section only
  • Minimum age required : 18
Important information
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Brochure Erratum(s)

  • Please take note of the following modification to our 2014-2015 brochure.

    March 13th, 2015:
    The Select Club is now for adults aged 18 and over.

Good to Know

  • The Sandos Club is available with the Select Club Junior Suite only and is adults Only (18+).
  • Fully equipped gym with modern Life Fitness equipment. Covered theater for nightly entertainment seats up to 800 people.
About your Hotel

Hotel Location

  • Approximately 60 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Playacar Beach
  • Quintana Roo

Hotel Description

  • Minimum age required - Some section only
  • 819 rooms
  • 4 building(s) of 4 storey(s)
  • Elevator

Hotel Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 9 pool(s)
  • 13 restaurant(s)
  • 6 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Room
  • ATM ($)
  • Shuttle service off site ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Spa services ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas

Hotel Contact Information

    Sandos Playacar Beach Experience Resort 4*

  • Paseo Xaman-Ha Manzana 1, Lote 1, Fracc Playacar 77710 Playa del Carmen, Quintana Roo Mexico
  • Tel.: 9848774040
  • Fax : 9848731169
Rooms
  • For your comfort, each room offers :
  • Room

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean View Superior Room

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Distinct identifcation bracelet
    • Pool(s) (private pool area with swim up bar)
    • Premium brand drinks (in private lounge)
    • Private lounge with free Internet
    • Bottle of sparkling wine in room upon arrival
    • Exclusive area on the beach (with bar and beach chairs)
    • Bathrobes
    • Hors d'oeuvres (with coffee in private lounge)
  • Hacienda junior suite

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Closed living room
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Outside whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Premium brand drinks
    • Bathrobes
    • Outdoor wading pool
    • Integrated living area with sofa bed
  • Riviera Junior Suite

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
    • Outside whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Premium brand drinks
    • Bathrobes
    • Integrated living area with sofa bed
  • Junior Suite Select Club Adult Only

    Inclusions
    • SELECT CLUB INCLUSIONS ( 2014-2015)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • SELECT CLUB inclusions
    • Premium brand drinks
    • Exclusive area on the beach
    • Bathrobes
    • Integrated living area with sofa bed
  • Hacienda One Bedroom

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • Size of the room : 72 m²
    • Tropical View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Bedroom with closed door
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Closed living room
    • Dining area
    • Balcony or terrace
    • Bathroom with shower only
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes
    • Bath amenities
Inclusions

For travel between November 1, 2014 and October 31, 2015

Package

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week, reservations required)
  • Daily activities program
  • Daily sports
  • Disco (drinks Included)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restored daily (water,soft drinks, beer)
  • Room service
  • Select international brand drinks
  • Snacks
  • Waiter service at pool & beach
  • Buffet breakfast, lunch and dinner
  • 9 accessible pool(s) at the property
  • 6 accessible bar(s) at the property
  • 13 accessible restaurant(s) at the property
  • Service of a representative at destination
  • Honeymoon package
SELECT CLUB INCLUSIONS *:
  • Bottle of sparkling wine in room upon arrival
  • Priority check-in at the hotel
  • Concierge service
  • Exclusive section pool and jacuzzi
  • VIP bracelets
  • Exclusive à la carte restaurant for breakfast and lunch
  • Fruit basket in room upon arrival
* Included with "Junior Suite Select Club Adult Only" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week, reservations required)
  • Daily activities program
  • Daily sports
  • Disco (drinks Included)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restored daily (water,soft drinks, beer)
  • Room service
  • Select international brand drinks
  • Snacks
  • Waiter service at pool & beach
  • Buffet breakfast, lunch and dinner
  • 9 accessible pool(s) at the property
  • 6 accessible bar(s) at the property
  • 13 accessible restaurant(s) at the property
  • Service of a representative at destination
  • Honeymoon package
SELECT CLUB INCLUSIONS *:
  • Bottle of sparkling wine in room upon arrival
  • Priority check-in at the hotel
  • Concierge service
  • Exclusive section pool and jacuzzi
  • VIP bracelets
  • Exclusive à la carte restaurant for breakfast and lunch
  • Fruit basket in room upon arrival
* Included with "Junior Suite Select Club Adult Only" only
HONEYMOON PACKAGE INCLUSIONS :
Sports / Activities

Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Jetski ($)
  • Jogging track
  • Kayaking
  • Kite surfing ($)
  • Motorized water sports ($)
  • Non-motorized water sports
  • Snorkeling
  • Soccer
  • Sport fishing ($)
  • Volleyball
  • Waterpolo
  • Tennis
    • 2 tennis court(s)
    • Night Tennis

Activities

  • Aerobics
  • Aquacycle
  • Aquafitness
  • Bicycles
  • Board games
  • Catamaran
  • Catamaran lessons ($)
  • Fitness center
  • Games room
  • Horseback riding nearby ($)
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Mini-golf
  • Parasailing ($)
  • Ping-pong
  • Pool tables
  • Scuba Diving ($)
  • Spinning
  • Stretching sessions
  • Video games
  • Yoga
Internet

WiFi available in :

    • Lobby
    • Room

Internet for Business

Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)
    • Grand Buffet Festival
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Select Club
      Image bar
      • Minimum age : 21 years old
      • Breakfast : Buffet Restaurant
      • Evening dress code: Casual
    • Iztapalapa
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Evening dress code: Semi-formal
    • Il Piemonte buffet
      Image bar
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Semi-formal
    • Fogo de Janeiro
      Image bar
      • Dinner : À la Carte Brazilian
      • Reservation required
      • Air conditioning
      • Evening dress code: Casual
    • Asiana
      Image bar
      • Dinner : À la Carte Asian
      • Air conditioning
      • Evening dress code: Casual
    • Riviera Maya
      Image bar
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
    • Le Gourmet
      Image bar
      • Minimum age : 21 years old
      • Dinner : À la Carte French
      • Air conditioning
      • Evening dress code: Formal
    • El Gaucho
      Image bar
      • Dinner : À la Carte Steakhouse
      • Air conditioning
      • Evening dress code: Casual
    • Blue Moon
      Image bar
      • Lunch : Snack Bar
      • Dinner : À la Carte Casual
      • Evening dress code: Casual
    • Riviera Blue
      Image bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
      • Smoking area
    • Chayita restaurant
      Image bar
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      Mexican - tacos
    • Mediterranean Restaurant
      Image bar
      • Dinner : À la Carte Mediterranean
      • Evening dress code: Semi-formal
  • Bar(s)
    • Lite
      Image bar
      • Sports Bar
      part of Teen Club open morning, afternoon and evening
    • Cupcake Cafe
      Image bar
      • Coffee Shop
    • La Bambola
      Image bar
      • Sports Bar
      • Opening time : 08:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Riviera
      Image bar
      • Location : Lobby
      • Opening time : 08:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Swim-up Bar
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • La Mision
      Image bar
      • Disco
      • Opening time : 11:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
Kids
  • Baby Club (ages 2 to 3)
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • 4 kids pool(s)
  • Playground
  • Mini-disco
  • Babysitting ($)
  • Rooms for family of five or more

Notes

Disco for teens
Babysitting is subject to availability
Golf 1
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Golf package ($)
Scuba Diving

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa

Services ($)

  • Body Treatments
  • Massage
  • Special Therapies
Spa package ($)
Wedding / Honeymoon

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Eco-responsible

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 
Special offers
  • 2nd child under 12 stays and eats free (2014-2015)   

  • Children 0-2 years stay free (2014-2015)   

Ratings
0000¼ 8077 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews

Family vacation 00000 July 30, 2015

  • We spent 12 nights at this Sandos staying in a 1 bed Royal Elite Hacienda. The 2 rooms and bathrooms were huge for the 3 of us and gave us plenty of opportunity to spread out. There was a jacuzzi and...
  • Tyneside12

Our 50th Anniversary 00000 July 30, 2015

  • We had our entire family of children and grandchildren with us to help us celebrate our wedding anniversary and had a wonderful time. The facility is quite nice and we enjoyed both the pools and the...
  • artfuld64

Secure complex peaceful no need for any concerns due to this alongside very plesant throughout recent Christmas trip 00000 July 30, 2015

  • Extremely relaxing location in addition security and peace of mind within the secure complex, ideal for families or people whom are of concerned nature, but most certainly a tremendous location...
  • J1PRM
Transat rating 8888²

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.